When there are problems with a payment method, the PlayStation error code E-8210604A appears. This issue most commonly occurs when users have recently updated an expired debit card and can prevent them from completing their PS Plus or PS Now subscription.
So, you’re not alone if you’re getting the E-8210604A error code on your PlayStation. It’s a common problem for many users, but it can be aggravating.
We’ll walk you through the steps to resolve the error code E-8210604A on your PlayStation in this article.
What Causes This Playstation Error?
Many users experiencing PlayStation error code E-8210604A when attempting to purchase a PS Now or PS Plus subscription.
There are several possible causes for the E-8210604A error code:
- A problem with your payment method (credit or debit card, PayPal account, etc.)
- Your personal account contains out-of-date account information.
- Temporal data from the network
- Network connection instability
- The PS Store is currently unavailable.
- Your PS Store profile or PSN account is infected with malware.
How To Fix This Error?
Usually, Error E-8210604A can be resolved by simply waiting a day or two and attempting again. Those who need a sub right away can try a few more proactive fixes.
For example, if you keep getting the same error code, it’s possible that your console has an internal problem that needs to be addressed.
It’s also possible that the problem is with your network. So, before you do anything, make sure the PlayStation Network is operational. When you try to play and the servers are down, you may receive error code E-8210604A.
If you encounter error code E-8210604A on your PlayStation, try the following:
1. Check If There Is a Payment Error
Check your account if there is a payment error:
Settings > Account Management > Account Information > Wallet: You can view or edit your credit/debit card information here.
- Examine the credit/debit card information associated with your account.
- Register your credit/debit card again.
- Try a different credit/debit card.
- This could be a temporary problem. Please try again in a few minutes.
- If a credit/debit card isn’t required, consider topping up your wallet with a PlayStation®Store card.
Please keep in mind that if you register or delete your card information multiple times in a short period of time, you may be barred from adding payment information in the future. If this is the case, please try again later.
2. Sign Out
The first thing you should do is log out of the PlayStation Network. This will resolve the majority of account-related issues that may be causing the E-8210604A error code. Here’s how to log out of your PlayStation Network account:
- Navigate to the Settings menu on your PlayStation console’s main panel.
- In the top-right corner of the screen, click the gear icon (Settings icon).
- Scroll down the Settings menu list until you find the Users and Accounts option.
- Choose Other from the drop-down menu. Sign out of your account on the PlayStation Network.
- Return to the login screen that was just displayed after you confirm the operation. Try purchasing the PS+ subscription again to see if the issue has been resolved.
3. Change E-mail
If signing out of your PlayStation Network account does not work, try changing the email address associated with your PlayStation profile. This will usually resolve any account-related issues that may have resulted in the E-8210604A error code.
Here’s how to change your PlayStation profile’s email address:
- To access Sony’s Account Management page, use any web browser. You must enter the verification code if you have enabled 2-step verification.
- Select Security from the left-hand sidebar.
- Go to the menu on the right side of the screen and select Sign-in ID. Select Edit from the drop-down menu (Email Address).
- In the new window, enter your new email address, such as Google Mail (Gmail) or Yahoo Mail. Check that the email address you entered is correct, then click Save.
- You will receive an email asking you to confirm your Sign-in ID in your email account. Locate the email in your inbox and click the Verify Now button.
- Log in to your PlayStation console using your new email address. Check to see if the E-8210604A error has been resolved.
4. Top Up PSN Account
If you try to make a purchase but keep getting the E-8210604A error code, you may not have enough money in your PlayStation Network wallet.
Before you can make a purchase, you must first replenish your wallet. Here’s how to fund your PSN account:
- Navigate to the PlayStation Store page on your PC or Mac using any browser.
- Sign in with the same account by clicking the Sign In button, resulting in the error code on your console.
- In the top-right corner of the screen, click the Account icon. This is where you can manage your account.
- Select Payment Management from the newly appeared context menu.
- After you’ve set up a Payment Method, go to the right and click Add Funds. Choose a funding source:
- Use a code, a Pre-Paid card, or a digital card to redeem.
- Use another credit or debit card.
- On the checkout page, follow any on-screen prompts. If you redeem codes, make sure they haven’t already been used!
That’s all there is to it for resolving PlayStation error code E-8210604A. We hope this article post was useful in resolving the E-8210604A error code on your PlayStation.
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