Nobody wants to lose their favorite games or their achievements data. If you are suspended or banned from Xbox One, don’t give up just yet—you may still be able to appeal your suspension and reclaim your fun. We created this guide to help you understand what happened and learn how to get unbanned from Xbox One quickly.
Types Of Bans In Xbox
Microsoft has a code of conduct that all Xbox One players must follow in order to keep its gaming community safe and fun. The Xbox enforcement team may issue various types of bans and suspensions, each with different severity and impact on your account—all of which stem from a violation of the code of conduct.
The following is a list of Xbox One bans and suspensions:
Temporary suspensions: A user’s profile is temporarily barred from using the Xbox Live product associated with the violation, such as joining parties.
Communication suspensions: The user loses access to all Xbox Live communication features, including text and voice messages.
Account suspension: During the suspension period, the user’s account cannot access Xbox Live.
Permanent suspension: The banned user’s account will no longer be able to access Xbox Live.
Xbox Live device bans: The Xbox console or device will never be able to reaccess Xbox Live. The ban applies to the device, not the user profile—no one will be able to use that device on Xbox Live again.
Game-specific bans: Game developers may impose various bans and suspensions on their games, and Microsoft cannot assist you with this. To learn more about the ban and your options, you must contact a specific game developer.
How To Get Unbanned?
Microsoft provides only one point of contact if you want to unban your Xbox Live account, learn how to get your Xbox console unbanned, or fix an Xbox Live account that has been suspended due to payment. All such cases are handled by the Xbox enforcement team, and contacting customer support will be futile.
You can only file an appeal if you have:
- A suspension or ban is referred to as an active enforcement action.
- More than 24 hours of enforcement action
- Not more than 12 months ago, a ban or suspension was imposed.
If you meet those criteria, you can proceed to open a case review by following the steps below:
- Log in to the Xbox enforcement page using the banned or suspended Microsoft account.
- Select the box with the handshake icon.
- Find the issue to which you want to make an appeal.
- Select Apply.
- Read the Terms of Service, check the box, and then click Agree.
- Fill out a questionnaire to assess your knowledge of the Xbox One community code of conduct.
- Fill in the blanks with your questions about your ban or suspension.
- Click the Submit button.
How To Check Review Status?
If you want to know the status of your case review, you can log in to the enforcement page using your suspended or banned Microsoft account. Here’s what you might discover and what it means:
- Under Review —Your case is currently being reviewed.
- Need Information—you must provide additional information as requested and then submit it in order for the case examination to proceed.
- Decision—your case review is complete, and all answers to your questions, as well as any decisions made, are available in your enforcement agent’s comments.
In summary, your case has been closed, and an overview of the results can be found in your enforcement history.
Getting banned can be quite distressing, especially if you were not the one at fault. You can appeal a case review via Xbox enforcement by following the steps provided above. It might take some time for your case to be resolved so be patient.
If you have any queries regarding the steps provided, please let us know in the comments.