[Solved] What To Do If Guided Access Not Working On IOS 12

Many users have reported that Guided Access is no longer working in iOS 12. Regardless of how useful Guided Access is, it may experience technical difficulties. If your iPhone Guided Access isn’t working properly, don’t worry. This could happen to anyone. So, if you are one of the unlucky ones, read this article.

So, in this article, we’ll look at how to fix Guided Access not working in iOS 12.2/12.1/12 on iPhone/iPad. Hopefully, one of the methods listed will resolve the issue with your iPad/iPhone.

What Is Guided Access?

Before we get into the solutions, let us first discuss what guided access is.

  • Guided Access is an iOS device feature that comes in handy when device owners have to give their device to someone else to use.
  • Guided Access prevents unknown users from moving to another screen and gaining free access to the device, thereby protecting the information and data stored on the device from breach and theft.
  • As a result, when some users discover that their device’s Guided access is broken, they panic and try every possible solution to fix it.

So let us now discuss how you can fix the guided access error.

How To Fix The Guided Access Error?

1. Restart IOS Device

To restart an iPhone or iPad, hold down the Power button and wait for the slider to appear. Then, drag the slider to the right to turn off the iPad.

If a simple restart does not solve the problem, you can try hard resetting your iOS device. The steps differ depending on the iPhone model.

  • On an iPhone 8 or later, quickly press and release the Volume Up and Volume Down buttons. Then, hold down the Side button until you see the Apple logo.
  • On an iPhone 7 or 7 Plus, press and hold the Side and Volume Down buttons for at least 10 seconds, or until the Apple logo appears.
  • On an iPhone 6s or older, an iPad, or an iPod touch: Hold down the Home and Power/Sleep buttons for at least 10 seconds, or until the Apple logo appears.

2. Disable Guided Access

If you believe that guided access is broken in iOS 12, you can disable the session. It is very simple to disable guided access. Follow the steps below to disable guided access on your iPad:

  • Triple-click the Home button to be prompted for your guided access passcode.
  • After you’ve entered the passcode, click the End button.

3. Reset iPhone

Another method to try is to reset your iPhone. Navigate to the Settings app > General > Reset. Reset All Settings will reset all settings but will not erase any data. If you don’t have a lot of data on your device, you can choose Erase All Contents and Settings, which will result in data loss.

Guided Access Not Working

4. Restore iPhone

Keep in mind before proceeding that this method will cause data loss.

  • Start iTunes on your computer and connect your device. iTunes will recognize the device and highlight the device icon size. Go to the Summary tab by tapping on the option.
  • In the Summary tab, first, select Backup Now to create a backup of your data.
  • Then select the Restore option, and iTunes will erase all of your device’s content and settings.
  • After the device has been restored, you will be directed to the setup screen.
  • To restore the backup, navigate to the Apps and Data screen and select the iTunes backup file.

Also read:- What Does Cancelled Call Mean On IPhone?


Guided access is a very important feature and is worth fixing. Don’t ignore any error you receive with regards to this feature. Follow the steps given above and you should be able to fix it with ease. Please let us know your feedback/suggestions in the comments down below.

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