[4 Easy Fixes] How To Fix The TrueDepth Camera Not Working?

TrueDepth Camera enables Face ID on the iPhone and iPad Pro. Face ID uses technology that recognizes users’ faces to transform the process of ID authentication.

TrueDepth Camera is much more than a camera. Rather, it is a collection of sensors, infrared projectors, and the light from your iPhone. All of these elements capture images of your face and provide data.

What If TrueDepth Camera Stops Working?

One of the most common problems that iPhone and iPad users face is the TrueDepth Camera not working. Face ID is disabled if the TrueDepth Camera stops working.

If your iPhone’s TrueDepth Camera stops working due to an unknown issue, you will no longer be able to use Face ID to:

  • Unlocking your iPhone
  • Apple Pay can be used to validate payments.
  • Verify your iTunes Store purchases.
  • Authenticate your purchases from the App Store and the Book Store.
  • Log in to Apps.

Cause Of This Problem

There could be a number of reasons why your iPhone’s TrueDepth Camera isn’t recognizing your Face ID. Some of the most important reasons for this include:

  • Face id not set up
  • Truedepth camera is either blocked or covered
  • Truedepth camera is unclean
  • Your face is not visible
  • The device has just been restarted
  • The device has been locked for the last 48 hours.
  • Five unsuccessful attempts.

How To Fix The TrueDepth Camera?

If you are having problems with your TrueDepth Camera on your iPhone or iPad, you can try to solve the problem yourself before contacting Apple Support. The working solutions for the TrueDepth Camera not working issue are listed below.

1. Check If The Device Is Updated

The next step in resolving the TrueDepth Camera not working issue is to update your iPhone to the most recent iOS version. In the case of an iPad, update to the most recent iPad version.

The following are the steps you must take to update your iPhone:

  • How to Update Your iPhone or iPad:
  • First and foremost, make a backup of your device. You can do it on your computer or through iCloud.
  • Connect your device to a power source. Connect it to a stable Wi-Fi Internet connection after that.
  • Navigate to Settings on your device. Now, go to the ‘General’ tab and then to “Software Update.”
  • You may see two Software-update options; select the one you want to install.
  • The “Download and Install” option is available. Choose it to begin the update download.
  • The passcode will then be required to be entered. After you’ve entered it, click the ‘Install Now’ button.

2. Reset Face Id

Follow the steps outlined below to check your Face ID settings.

  • Go to Settings on your iPhone.
  • There will be a “Face ID & Passcode” option. Tap it to activate it.
  • Then, select the ‘Reset Face ID’ option.
  • After that, choose “Set up Face ID.” Set it up once more.
  • Turn on all of the features that you want to use with Face ID.

3. Make Sure Your TrueDepth Camera Is Uncovered

Check to see if your TrueDepth Camera is not being blocked. It should not be covered with anything, including dust, a cover, a protector, fingers, a thumb, and so on.

  • If you’ve recently installed a new screen protector or added a new case to your iPhone. You should get rid of it because it could be blocking your TrueDepth Camera.
  • Check to see if the Face ID has started working after removing the case or screen protector.
  • Make certain that the sensor array and lens are not obscured.
  • TrueDepth Camera is made up of three main parts: cameras, sensors, and a dot.
  • You can gently remove dirt from the Face ID sensor and front camera section with a microfiber cloth.

4. Check Face ID After Restarting Your Device

To resolve the TrueDepth Camera not working issue, restart your iPhone or iPad and see if Face ID works. To restart your iPhone or iPad, follow the steps outlined below.

  • Long press the side button (or top button for iPad) and the volume down or up button simultaneously until the “power-off” slider appears.
  • Right-click the slider and drag it to the right.
  • Allow your device to shut down. You can wait for it for 30 seconds.
  • Long-press the side button (or top button for iPad) once more until you see the Apple logo.
  • After that, enter your device’s passcode.
  • Check to see if your iPhone or iPad’s Face ID or TrueDepth Camera is operational.

Also read:- [Fixed] How To Fix The Face Id Not Working ‘Move iPhone Lower’ Error?


Many users have reported issues with the TrueDepth Camera over time. Often, a simple system update, restart, or reset will solve the problem.

If these simple fixes fail to solve the issue for you, then we suggest seeking the help of an expert. perhaps the time has come to take your device to a repair shop.

if there is something in this article you don’t understand, let us know in the comments down below.

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